Legal
Privacy Policy
How we collect, use, and protect your personal information.
Last updated: April 1, 2025 · Effective: April 1, 2025
🌿 Plain English summary: We collect only what we need to process your orders and improve your experience. We never sell your data. You can ask us to delete your data at any time.
This Privacy Policy explains how SkinMatters Pure Naturals ("we", "us", or "our") collects, uses, and protects the personal information of visitors and customers of our website skinmatters.in. By using our website or purchasing our products, you agree to this policy.
1. Information We Collect
Information you provide directly
- Account information: Name, email address, phone number, password (encrypted)
- Order information: Delivery address, billing details, order history
- Payment information: We do not store card numbers. Payments are processed by Razorpay and governed by their privacy policy.
- Communication: Messages you send us via the contact form, email, or WhatsApp
- Reviews: Any product reviews or feedback you submit
Information collected automatically
- Usage data: Pages visited, time spent, clicks, search queries
- Device data: Browser type, operating system, screen size, IP address
- Cookies: See the Cookies section below
2. How We Use Your Information
We use your information strictly for the following purposes:
- Processing and fulfilling your orders
- Sending order confirmation, shipping updates, and delivery notifications
- Responding to your queries and providing customer support
- Managing your account and wishlist
- Sending promotional emails and offers (only if you opt in)
- Improving our website, products, and customer experience
- Preventing fraud and ensuring platform security
- Complying with legal obligations under Indian law
3. Sharing Your Information
We never sell your personal data. We share your information only with:
- Delivery partners (Delhivery, DTDC, Bluedart) — to ship your orders. They receive only your name, address, and phone number.
- Payment processors (Razorpay) — to process transactions securely.
- Email service providers — to send order confirmations and newsletters.
- Analytics tools (Google Analytics) — to understand website usage. This data is anonymised.
- Legal authorities — if required by law, court order, or government request.
4. Cookies and Tracking
Our website uses cookies — small text files stored on your device — to:
- Keep you logged into your account
- Remember your cart items between visits
- Understand which pages are most popular (analytics)
- Personalise your experience
You can disable cookies in your browser settings. However, some features (like the cart) may not work without them. We do not use cookies to track you across other websites.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted to and from our website
- Encrypted storage of passwords (we never store plain-text passwords)
- Payment processing through certified PCI-DSS compliant partners
- Regular security audits of our systems
Despite these measures, no system is 100% secure. If you believe your account has been compromised, please contact us immediately at hello@skinmatters.in.
6. Your Rights
Under Indian data protection law and our own commitment to you, you have the right to:
- Access: Request a copy of all personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request that we delete your account and all associated data
- Opt-out: Unsubscribe from marketing emails at any time (link in every email)
- Portability: Request your data in a readable format
To exercise any of these rights, email us at admin.skinmatters@gmail.com with the subject line "Data Request". We will respond within 10 business days.
7. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email (if you have an account) and update the "Last updated" date at the top of this page. Continued use of our website after changes means you accept the updated policy.
For any privacy-related queries, requests, or concerns:
📧 admin.skinmatters@gmail.com
📱 WhatsApp: +91 95851 21347
📍 Tirunelveli, Tamil Nadu, India
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu.